Refund policy

At Liora Studio, every piece is printed specifically for you. Because our products are made-to-order, we maintain a strict return policy to ensure we can continue offering premium, minimalist essentials at fair prices.

1. Damaged or Defective Items

We take immense pride in our quality, but we understand that manual errors or courier mishaps can happen.

  • Eligibility: To claim a replacement or refund for a misprinted, damaged, or defective item, you must submit your request within 7 days of delivery.
  • The "Unboxing" Requirement: To verify a claim, we require a clear unboxing video and high-resolution pictures of the defective product, along with images of the original packaging.
  • Verification: If an unboxing video is not provided and we cannot verify the cause of the defect, Liora Studio/our fulfillment partners will not be liable for a refund or replacement.
  • Resolution: Once verified, we will arrange for a replacement at no additional cost to you.

2. Sizing & "Change of Mind"

Because each item is custom-printed for your order:

  • Wrong Size Ordered: We do not offer exchanges or refunds for items ordered in the wrong size. Please refer carefully to our Size Guide before placing your order.
  • Change of Mind: We do not accept returns or offer refunds if you simply no longer want the item or "don't like the look" once it arrives.

3. Lost in Transit

If your order is lost during delivery, we will issue a full refund or a free replacement once the shipping carrier officially marks the status as "Lost."

4. How to Start a Claim

To initiate a return for a damaged item:

  1. Email us at support@liorastudio.in with your Order Number in the subject line.
  2. Attach your unboxing video and photos of the defect.
  3. Our team will review the claim and respond within 24–48 hours.